Delivery
If the item is in stock, we endeavor to send it the next working day, the customer has the option, by prior agreement, to pick up the item in our store:
BLOW // Reffen Glass Studio
Refshalevej 167 A
1432 Copenhagen K
The delivery time for your order is 1-14 days.However, the delivery time may be longer for special orders.
Delivery area: We deliver to all countries within the EU and EEA.
BLÔS I/S sends goods through Shipmondo, you can choose the solution that suits you best.
The freight is calculated based on weight.
You will be able to choose between having the package sent "without delivery" or "with delivery".
You will always receive a track and trace number so that you can follow your package from our warehouse to your home.
Payment
BLÔS I/S accepts online payments with; Dankort, Visa/Dankort, Visa, Mastercard, Mobilepay Online.
Payment will only be debited to your account when the physical item is shipped or the virtual product is created, unless otherwise agreed or stated in your order.
When paying with Visa Electron and Mastercard Debit, which are debit cards, the payment will be reserved on your account in accordance with the terms of your card, until we withdraw or reject the payment.
All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)
Refund
As our products are handmade, shape, size and color will vary, the product images are therefore indicative.If, contrary to expectations, the product does not meet your expectations, we offer the option of returning the product to exchange it for another product ora gift card for later use. Otherwise, the right of withdrawal can be used.
There is a 14-day full right of withdrawal on goods purchased on the website, unless otherwise agreed or stated in your order.
The 14 day period starts on the day the order is delivered.
Any return costs you hold yourself.
A wish to cancel must be communicated to us no later than 14 days after delivery and reach us no later than 14 days after we have been informed of your use of the right of cancellation.
Requests to use the right of withdrawal must be sent by emailinfo@blaes.dk for which the standard withdrawal form must be completed and sent with (cf. the form at the bottom of the trading conditions).
Condition of the item upon return
You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store.
If the item has been tried on beyond what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to BLÔS I/S to assess the condition of the item.
Right of complaint
There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all errors in software, material and manufacturing.
Complaint regarding errors and defects must be notified to BLÔS I/S within a reasonable time after receipt of the goods.
Here, 14 days is considered a reasonable time, unless otherwise agreed.
We will refund reasonable shipping costs.
The complaint is waived in the event of incorrect or unusual operation of the product.
BLÔS I/S covers the return costs to a reasonable extent.
When returning, contact the company:
BLOW I/S
Refshalevej 167 A
1432 Copenhagen K
Mail: info@blaes.dk
Tel: Sally Xenia+4560685565 Jette Bøge:+4528562045
Complaints are accepteddoes not if these are sent on cash on delivery.
Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others, it is only registered in our customer directory. You can have your information deleted at any time.
In order for you to enter into an agreement with BLÆS I/S, we need the following information:
. Name
. Address
. Phone number
. Email address
We register your personal data with the aim of being able to deliver the goods to you.
The personal information is registered with BLÆS I/S and stored for up to five years, after which the information is deleted.
When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.
The director and the employees of BLÆS I/S have access to the information registered about you.
The data controller in BLÆS I/S is: Sally Xenia Christensen
We do not store and transmit customer information encrypted.
As registered with BLÆS I/S, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be addressed toinfo@blaes.dk.
Cookies
At www.blaes.dk, cookies are used with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you.
You can delete cookies from your computer at any time, see the instructions atWebshop Cookies and Privacy Policy.
Log statistics
We use log statistics on www.blaes.dk, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website they leave, etc.
The log statistics are only used for the purpose of optimizing BLÔS I/S's website.
Consumer protection
Read more about your protection as a consumer when you buy via a PensoPay payment solution:
https://pensopay.com/more/consumer protection/
Appeal options
In the event of a complaint, our e-mail address must be stated: info@blaes.dk as well as the website on which you purchased the item.
A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
You can complain to the Center for Complaint Resolution via the Complaint Portal for Nævnenes Hus(Link).
For EU citizens outside the EU, complaints must be sent via the EU Commission's online complaints platform.
ec.europa.eu
ViaBill
You can choose to use ViaBill when you shop through us.Information about Viabill
BLÔS I/S uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by others from outside.
BLÔS I/S's own website also uses encryption with SSL protocol.
Standard cancellation form
(this form is completed and returned only if the right of withdrawal is exercised)
- To
BLOW I/S
Refshalevej 167 A
1432 Copenhagen K,
Mail: info@blaes.dk
- I/we (*) hereby announce that I/we (*) wish to exercise the right of withdrawal in connection with my/our (*) purchase agreement for the following goods (*)/delivery of the following services (*)
- Ordered it (*)/received it (*)
- Consumer's name (Consumers' names)
- Consumer's address (Consumer's address)
- The consumer's signature (Consumers' signatures) (only if the content of the form is communicated on paper)
- Date